My InnerView recognizes facilities for outstanding customer and employee satisfaction. The annual Excellence in Action award highlights facilities that scored “excellent” when asked about recommending a facility for care (residents and families) or as a place to work (employees). This honor recognizes facilities that achieve the highest levels of satisfaction excellence, as demonstrated by overall customer or workforce satisfaction scores that fall within the top 10 percent of My InnerView’s database.
Our efforts received national recognition when this center was named the recipient of an American Health Care Association (AHCA)/National Center for Assisted Living (NCAL) Bronze – Commitment to Quality Award.The AHCA/NCAL Quality Award is modeled after criteria from the Baldrige
Performance Excellence Program, the nation’s premier recognition for
quality achievement.The Bronze award recognizes that the center has made a commitment to continuous quality and performance improvement.
Kindred Healthcare, our center’s parent company, has been a Fortune magazine Most Admired Healthcare Company for the last seven years. The Most Admired list is the definitive report card on corporate reputations. Fortune magazine ranks companies within industries, based on nine different criteria. To create the industry rankings, surveys were sent to over 3,800 executives, directors, and analysts to select the 10 companies they admired most.
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